Terms and conditions
1. Custom-Made Keepsakes: All items are custom-made using your clothing items, and as such, there are no returns or exchanges once the order has been processed. Please ensure your clothing items are the correct ones you wish to send, as we cannot make changes after receiving them.
2. Postage to us: Customers are responsible for the postage of their clothing items to us. We strongly recommend that you send your clothing via tracked mail to ensure its safe arrival. Once Upon a Stitch is not responsible for lost or damaged items during transit.
3. Processing and Shipping Time: Once we receive your clothing items, our team will aim to complete your custom keepsake within 7-10 working days. Shipping time frames may vary depending on location and carrier.
4. Safety Notice: Due to the small fixings used in the creation of our keepsakes, we advise that these items are not used by children as they are not toys. Please keep all keepsakes out of reach of young children.
By proceeding with your order, you acknowledge that you have read and agree to these terms and conditions.
5. Online Store Use: By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Maintain the confidentiality of your account and password information. You are responsible for all activity under your account.
6. Payment: Payments for all orders must be made in full at the time of purchase. We accept credit / debit card payments using PayPal. Orders will not be processed until payment has been successfully completed.
7. Order Cancellation: Due to the custom nature of our products, we cannot accept cancellations once the order has been processed. Please double-check all details before confirming your order.
8. Privacy Policy & GDPR Compliance: In accordance with the General Data Protection Regulation (GDPR), we respect your privacy and are committed to protecting your personal data. We collect and use personal data only for the purpose of processing orders and providing you with the best possible service. You have the right to request access to your personal data, rectify any inaccuracies, or request that your data be deleted from our system.
If you wish to exercise any of these rights, please contact us via the Contact Page on our website. Your data will be deleted within a reasonable time frame upon request, in accordance with applicable data protection laws.
For more details, please review our full Privacy Policy.
By proceeding with your order, you acknowledge that you have read and agree to these terms and conditions.